Frequently Asked Questions
Find information on our journey so far, what drives us, and our plans for the future.
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Dilly isn't another Budgeting App or Investment Platform. Dilly is an AI Financial Wellbeing Coach built specifically to address something most financial apps completely miss: the psychological barriers preventing people from taking action.
Here's the reality: 86% of mental health issues have a financial component, 91% of UK adults lack suitable financial guidance, and most existing apps have a 94-95% abandonment rate within a month. Why? Because they treat money only as a maths problem when it can also be a psychology problem.
People probably already know they should save more, start investing, or review their pension. The barrier isn't just a lack of information - it's anxiety, fear of judgement, decision paralysis, or money beliefs formed in childhood.
That's where Dilly comes in. We address the emotional blocks first, building confidence. Our research revealed something crucial: users in our target demographic actually prefer AI guidance for money matters over human advisors. They felt that they could be honest about mistakes without judgement. They can get support at 3am when anxiety hits. There's no fear of being judged for not knowing the basics.
Dilly meets users exactly where they are - whether that's drowning in debt or ready to invest.
Named after Dilly Knox, one of Britain's leading cryptographers in WWII - Dilly decodes both money anxiety and the knowledge gap, so users can make confident financial decisions.
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Dilly is an Agentic AI Coach that actively guides, not just a chatbot that answers questions.
Dilly:takes the initiative to help clarify goals, breaking decisions into manageable steps
maintains context throughout, remembering where a user is both emotionally and financially at any point along their journey
orchestrates complex workflows from the discovery stage right through to implementation
adapts in real-time to the user´s pace, knowledge level, and emotional state
Dilly works from our proprietary knowledge base - created from thousands of hours of expert-validated content on financial psychology, UK-specific financial guidance, as well as proven behavioural change techniques.
Dilly operates within strict Constitutional AI principles: FCA Compliance is built into its DNA, not bolted on afterwards. Dilly will never stray into regulated advice territory. Every interaction stays within educational boundaries while remaining genuinely useful.
The result is an experience that reduces anxiety rather than amplifying it. Where other platforms track every penny and make you feel judged, Dilly helps you understand your relationship with money. Where other platforms overwhelm with options, Dilly breaks them down into a sequence of simple steps. Where other platforms assume financial knowledge, Dilly assumes nothing while explaining everything, succinctly and clearly.
This isn't just about how we built Dilly - it's why the technology works at scale. We're not fighting the fear or confusion, we're working with it.
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The Financial Services Industry gets this fundamentally wrong. They assume people struggle because they lack information. So they build educational content, calculators, and tracking tools.
But here's what we've discovered through research and user testing: some people already know what they should do. They're just not doing it.
Someone avoiding their pension statement may not be avoiding it just because they don't understand pensions. They may be avoiding it because opening that statement triggers a degree of anxiety. Millions could start investing but don't - not always because they lack information, but because decision paralysis, fear of loss, or learned behaviour or background might be stopping them.
Traditional financial advisors charge £150-300/hour and assume their clients already have significant assets. Budgeting apps guilt their users with every transaction. Generic AI pulls from web content - some accurate, some outdated, some dangerously misleading - providing information that's often irrelevant to someone´s specific situation, and occasionally just plain wrong. Meanwhile, 91% lack any suitable guidance at all.
Dilly solves this by beginning with a radically different question: not "what should you do?" but "why aren't you doing it?", and then builds solutions around the psychological answer.
Bridging psychology and finance is a rarity in Fintech. Our founders have backgrounds and exerience in Investment Management, Psychotherapy, and Coding.
The four-tier journey—Discovery (overcome anxiety), Foundations (build security), Essentials (start investing), Freedom (long-term planning) - meets users´ emotionally, before introducing financial concepts, building confidence first. Then knowledge. Then action.
This isn't just more ethical; it's more effective. It's the difference between being told "you should exercise" (information) and having a coach help you understand why you're avoiding the gym, then building sustainable habits (psychology). One changes behaviour. The other doesn't.
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Everyone assumes Fintech moats are technological. That's wrong. AI models, cloud infrastructure, app development - these are now commodities. Anyone can build them.
Our advantages take years to replicate:
1. Proprietary Psychology-First Knowledge Base: We've built thousands of hours of expert-validated content on financial psychology, UK personal finance, and behaviour change—all FCA-compliant and continuously updated. This isn't web-scraped content; it's original frameworks created by people who genuinely understand both finance and psychology.
2. Regulatory Expertise: Operating at the intersection of AI, Financial Services, and Psychology is a minefield. We've built deep operational knowledge of FCA boundaries - where education becomes advice, disclaimers are needed, and how to create useful interactions while staying compliant. Most competitors either fail here or play it so safe they're useless.
3. The Team Itself: Where would a competitor find a Founding Team combining 25+ years of experience in Certified Wealth Planning, Management of Diverse Asset Classes, Psychotherapy Training, 35 years of Financial Services Operations, 25 years of Coding Expertise, and a Cambridge University Academic Advisor in Financial Psychology? This combination doesn't exist elsewhere. You can't hire it overnight.
Every day we add to these advantages: more validated content, deeper regulatory knowledge, better frameworks refined through user feedback, stronger AI training on psychology-first approaches.
The question isn't "can someone build an AI financial app?" Of course. The question is "can they assemble an equivalent expert team, build psychology-first content from scratch, develop deep compliance expertise, and create frameworks that genuinely change behaviour?" That's much harder.
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Netflix didn't invent entertainment streaming. It became the default destination for most entertainment needs for most people.
We're building that for Financial Wellbeing: one trusted place for most of your financial needs, most of the time.
Right now people are fragmented - one app for budgeting, another for investments, another for advice, another for education. Each starts from scratch. It's exhausting and anxiety-inducing.
We're building an integrated solution:
Phase 1 (Now–2027): AI-powered psychology-first financial guidance, education, and anxiety management. Gets users ready.
Phase 2 (2027+): Investment Platform, launching institutional-grade products at retail prices.
Phase 3 (2028+): The complete one-stop shop - guidance, education, emotional support, investment products and planning tools.
But this isn't just about wealth accumulation. Phase 4 includes two initiatives core to our mission:
Dilly for the Structurally Vulnerable: 10 million UK adults experiencing homelessness, severe mental health crises, or acute debt emergencies need financial support most urgently, yet have the least access. We'll be developing a trauma-informed version, to partner with charities and support organisations.
Educational Version for Schools: The government is making Financial Education compulsory from September 2028. We plan to build a gamified version of Dilly aimed at 11 to 18 year-olds, to help instill a healthy, long-lasting relationship with money.
The moat of integration is powerful: once someone trusts Dilly - why would they go elsewhere? The switching cost isn't necessarily financial; it's emotional.
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Timing is everything. Three forces are converging:
Regulatory Tailwinds: The FCA's Targeted Support regime (April 2026) allows firms to provide personalised guidance at scale, without fully regulated advice - creating regulatory space for exactly what we're building. Consumer Duty Enforcement focuses on genuine outcomes, not just giving a nod to compliance.
Market readiness: Mental Health Awareness is at an all-time high. AI adoption is accelerating.
9.9-12.7% CAGR across Digital Financial Services.
And the evidence is clear: 91% lack suitable guidance, 94-95% abandon existing finance apps, and the Advice Gap is impossible to fill with traditional models.Team Expertise: This is our unfair advantage. Our Founding Team´s rare combination of Financial Market knowledge, Psychological Training, Financial Services Operations, Coding Expertise, and an Expert in Financial Consumer Behaviour. This intersection of skills doesn't exist elsewhere.
And we're not building in a vacuum. We've validated with real users: 1,000+ content downloads, strong engagement with psychology-focused topics, alpha testing showing users say they prefer AI guidance for money matters, and evidence that the barrier is not only informational, but also psychological.
We've already completed our AI Stack, our Solutions Stack, and we're 90% through the Financial Foundations Pathway. We're operationalising these advantages at scale, right now.
The question isn't "will psychology-first work?" Our research proves it does. The question is "who gets to scale it first?" We're already moving.